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  • Which products are offered via wwoc?
    Wwoc offers customers the opportunity to offer components and electronic products from overstock. You will find the following categories in our shop: semiconductor Passive components Electromechanics Cables and connectors Optoelectronics and LED lighting components Miscellaneous
  • What advantages do I have with a customer account with wwoc?
    The customer account in the shop provides the following functions: Access to the order history of all orders placed View the current order status Maintenance of master data
  • What changes in my user account?
    Your previous data will be taken over and will not be lost. With our new customer account, many new functions are available to you.
  • How can I change my delivery addresses?
    In your customer account you can delete delivery addresses that are no longer required and add new delivery addresses.
  • How can I change my billing address?
    You can change the billing address in your customer account at any time.
  • How do I get my customer number?
    We will automatically assign you your customer number when you create your new account.
  • Where can I view my customer number?
    You can find your customer number in the profile settings area of your customer account.
  • Can I view my invoices?
    You cannot currently view your invoices. If you have any questions about invoices, please contact the seller
  • Can I view my order history?
    Yes……….
  • Is shipment tracking possible?
    Yes, you will receive the tracking number. From the seller after he has dispatched the goods.
  • Can I order from wwoc without registering?
    Yes as a guest
  • Is there a minimum order value?
    No. However, most items have a minimum purchase quantity.
  • Where can I complain about delivered goods?
    You can only complain about purchased items directly to the seller.
  • When and how do I receive the invoice?
    The buyer receives the invoice directly from the seller. The seller receives a commission statement immediately after the end of the transaction and at the same time receives the necessary data from the buyer.
  • What fees apply if I, as a seller, want to offer components/products via the wwoc shop?
    wwoc charges a listing fee of 1.90 euros for each offer posted (e.g. 1000 Stek B231215514705). After a successful sale, the seller pays a commission. This is staggered as follows: Invoice amount including shipping costs 1-999 euros 8% 1000-4999 euros 6% > 5000 euros 4%
  • How much are the shipping costs?
    The shipping costs will be communicated in the order confirmation.
  • How long does it take for my delivery to arrive?
    Delivery usually takes 1-3 working days
  • Can my delivery address differ from the billing address?
    Yes.
  • Can I place my order online and collect it directly from the seller?
    This must always be discussed with the seller in advance.
  • What should I do if I received a damaged or incorrect item?
    Please complain about this directly to the seller, as the purchase contract was concluded directly with him.
  • Which sender will the packages be sent through?
    Only reliable shippers such as UPS, DHL, DPD etc. are used.
  • Which shipping methods are offered?
    Standard shipping is included in the shipping costs. Express shipping must always be agreed with the seller in advance.
  • Has my order already been shipped?
    You will receive a tracking number from the seller immediately after shipping.
  • Do you have any questions about your delivery time or delivery date?
    Please contact the seller here
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